4 ways airports can be designed to reduce traveler stress
Blogs
June 23, 2023
Since its inception in 1914, commercial air travel has quickly become the fastest and most convenient way for people to reach far-off destinations. Despite these many years of experience, however, flying also remains one of the most stressful ways to travel. One 2019 survey conducted by the airport lounge access provider Priority Pass found that most passengers assume that their flying experiences will be inherently stressful, and that stress often hits well before they even arrive at the airport. Security checks, check-in procedures, baggage collection, and transfers were all identified as particularly stressful aspects of air travel.
Unfortunately, the Philippines is not exempt from difficult passenger experiences occurring at its airports. The country’s main aviation hub, for example, is frequently cited as one of the most stressful airports in the world. Common complaints from both domestic and international passengers include overcrowding, baggage and flight delays, a lack of seating at departure gates, and the alleged incidence of theft and scams.
There are abundant reasons for airports everywhere to invest in improving the passenger experience. For one thing, the International Air Transport Association (IATA) forecasts that global passenger numbers will only continue to grow in the coming years and may swell to a total of 7.8 billion travelers by 2036. Furthermore, a positive airport experience has been proven to provide a substantial return on investment, as happy passengers will likely choose to fly out of the same hub again in the future.
With these things in mind, forward-looking airport developers and operators in the Philippines are leveraging their expertise and experience to make the country’s leading airports even more competitive and more prepared to accommodate increasing demands for airport facilities. To this end, Aboitiz InfraCapital (AIC) has sealed a landmark agreement with Megawide Construction Corporation (Megawide) and GMR Airports International, B.V (GAIBV), acquiring shares in the GMR Megawide Cebu Airport Corporation (GMCAC) and promising to further develop the award-winning Mactan-Cebu International Airport (MCIA) to turn it into the country’s premier international airport.
Indeed, developers and operators of modern airports like the MCIA have gained a much more thorough, specific understanding of passenger profiles and needs in recent years than they had in the past. In many cases, intelligent airport design is the key to resolving passenger complaints and creating a more pleasant environment. Here are four vital ways that airports can be designed to minimize passenger stress:
Implement measures to improve passenger flow
Passenger flow is one of the most important aspects of the airport experience and can often spell the difference between a smooth trip and a stressful one. Unfortunately, many airports are large, overwhelming spaces that are full of maze-like corridors and unexpected twists and turns. Few things are more nerve-wracking to a passenger than finding themselves late for their flight because they can’t find their boarding gate and there are no help desks in sight that they can approach for assistance.
Traditional airports are frequently designed to provide very isolated experiences to passengers moving through them. From check-in to going through security to finding the right boarding gate, airport experiences tend to feel insulated from each other, which can be anxiety-inducing. In contrast, people tend to feel calmer when they can literally see what lies ahead of them—which makes open layouts worth considering for organizations building airports or performing major renovations. If passengers can get a clear idea of where they should be headed next just from looking around, they’ll probably be more relaxed as they move from one process to the next.
In addition to a well-designed base layout, there are many other measures airports can invest in to facilitate smooth-running passenger flow and prevent overcrowding in any one area. Setting up self-service check-in kiosks, for instance, can cut the number of people lining up to see a check-in agent by a large margin. Clear and easy-to-understand signage can also help passengers find their way around the airport without having to seek assistance from staff members, leaving the latter free to attend to guests with more pressing concerns. Lastly, well-organized security barriers can help maximize the space within specific rooms or corridors.
Ensure passengers have access to seating and electrical sockets
The inability to find comfortable seating can be frustrating for passengers, especially those who are already contending with long waits or flight delays. People traveling with a large party usually have an especially difficult time finding seating together, and often have to settle for sitting apart individually or in smaller groups.
By the time they reach their gate, travelers will already likely be worn down from going through security checks and making their way through the terminal. Making lots of comfortable seating options available all throughout the airport can help ease that burden significantly. Whether they’re settling down for a long layover or simply pausing to catch their breath, travelers will surely appreciate the opportunity to rest in relative comfort before beginning their trips in earnest.
Today’s travelers also never leave home without their mobile phones and other electronic devices. Chances are that most of them also intend to use their phones, tablets, and laptops for work or entertainment while waiting for their flights. Hence, airports should ensure that electrical outlets are plentiful and accessible throughout the terminal for passengers’ convenience. Including charging stations at every seat would be ideal, but distributing outlets evenly across the airport gates is another feasible option.
Create a good ambiance and atmosphere
Airports are generally perceived as utilitarian spaces focused on moving people efficiently from point A to point B. However, there are many ways to also take passengers’ emotions into consideration when planning and designing airports. For example, installing high, large windows lets in daylight and gives busy terminals a brighter, airier feel. Windows also grant passengers a view of nature outside, which can be calming.
There are also many small changes airport management can introduce to improve the ambiance within the terminal. Changing out harsh fluorescent lights for softer, warmer lighting options is one easy way to make the atmosphere more relaxing. In a similar fashion, installing eye-catching artwork can encourage people to spend their downtime exploring the terminal and may even introduce them to the work of local artists. Adding in plants or even full indoor gardens not only creates a gentler environment but also tells visitors a compelling story about the region by acquainting them with local flora.
Provide activities for passengers
Though improving the flow of foot traffic through the terminal can do a lot to cut wait times for passengers, extended downtime is also unavoidable in many instances. Passengers who arrive at the airport with time to spare, those with delayed flights, and those waiting out layovers will all appreciate having a wide array of ways to pass the time.
Expanding the range of available shopping and dining options within the terminal is one tried-and-true way that airports can enhance the passenger experience—and earn increased revenue in the process. Travelers will be much less bored or anxious while waiting if they can spend the time enjoying a good meal or browsing the shops. Top-notch shopping and dining experiences may also encourage passengers to arrive at the terminal earlier and take their time, rather than rushing through the necessary procedures.
In addition to shopping and dining, there are many other activities airports can offer for passengers’ entertainment. Indoor play areas for children can keep them occupied and also help them expend energy before long flights. Some airports even offer exercise facilities like yoga studios or gyms, so that fitness-focused passengers can get a good workout in before they fly.
At the end of the day, the key to creating a less stressful air travel experience comes down to anticipating what passengers need and making accommodations accordingly. Making the necessary investments will eventually lead to increased revenue, more satisfied customers, and an improved reputation for airports.
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The Lipa City government is teaming up with LIMA Land, Inc. to set up a vaccination hub within LIMA Estate’s premier ...
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Press Release
Edustria High School at LIMA Estate sets up studen...
June 15, 2021
Despite the challenges students, teachers, and schools are facing today with the ongoing pandemic, Edustria High School...
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Press Release
Aboitiz, MCIAA sustain MEZ II operations throughou...
June 4, 2021
More than a year since the first community quarantine in Lapu-Lapu City, Cebu, Mactan Economic Zone II (MEZ II) continu...
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Press Release
Industrial-anchored townships in CALABA to spur re...
May 31, 2021
The increasing demand for industrial-anchored developments with commercial and residential components in the Cavite, La...
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Press Release
Lima Water build foundations for Smart Water Netwo...
May 17, 2021
To ensure that industrial locators within LIMA Estate will continue to enjoy a reliable and sustainable water supply fo...
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Press Release
Apo Agua, DCWD turn over rainwater catchment and h...
May 6, 2021
Fortifying its commitment to support its host communities, Apo Agua Infrastructura, Inc. (Apo Agua), together with Dava...
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Press Release
Aboitiz InfraCapital, Partners Group team up for c...
April 29, 2021
Aboitiz InfraCapital, Inc. (Aboitiz InfraCapital) has agreed to form a joint venture with leading global private market...
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Press Release
Aboitiz Integrated Economic Centers well-positione...
April 21, 2021
New locators at Aboitiz InfraCapital’s Integrated Economic Centers are well-positioned to avail optimum tax benefits ...
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Press Release
Aboitiz offers commercial lots within LIMA Estate ...
April 16, 2021
LIMA Land, Inc. is launching the next phase of its commercial zone’s transformation, with the introduction of commerc...
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Press Release
Apo Agua achieves 5 million safe man-hours...
April 14, 2021
Apo Agua Infrastructura, Inc. (Apo Agua) through its Engineering, Procurement, and Construction Contractor J.V. Angeles...
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Press Release
GUESS opens its first outlet store in Batangas at ...
March 29, 2021
American clothing retailer GUESS recently opened its first-ever outlet store in Batangas at ‘The Outlets at Lipa’. ...
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Press Release
Davao City Water District, NexCities Project recog...
March 27, 2021
The Davao City Water District (DCWD) and the Newton Prize-winning NexCities Project Team were honored along with 17 oth...
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Press Release
Aboitiz InfraCapital at the forefront of innovativ...
March 16, 2021
The Aboitiz Group, through its infrastructure arm Aboitiz InfraCapital, Inc. (AIC) is championing the country’s capab...
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Press Release
Aboitiz InfraCapital sets P13B CAPEX, allocates P2...
March 12, 2021
Aboitiz InfraCapital, Inc. is earmarking over PhP13 billion in total consolidated capital expenditures (CAPEX) with its...
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Press Release
PH Red Cross partners with ‘The Outlets at Lipa...
March 8, 2021
To further support the country’s mass testing efforts against the COVID-19 pandemic, the Philippine Red Cross (PRC) h...
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Press Release
Aboitiz’s LIMA Land recognizes long-time partner...
March 1, 2021
Shares expansion plans that can generate up to 20,000 jobs LIMA Land, Inc. – operator of LIMA Technology Center in Li...
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Press Release
Handyman opens 177th store in LIMA Exchange, Batan...
February 26, 2021
In line with its goal to have a better, braver and bolder 2021, hardware and improvement store chain Handyman Do-it Bes...
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Press Release
Aboitiz leaders embrace, ‘instill’ innovation ...
February 11, 2021
Aboitiz executives must take a long-term view and further champion innovative strategies to succeed amid and beyon...
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Press Release
Globe partners with Aboitiz InfraCapital to provid...
December 23, 2020
Globe Telecom and Aboitiz InfraCapital (AIC), the infrastructure arm of the Aboitiz Group, join forces in accelerating ...
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Press Release
LIMA Estate poised to be Calabarzon’s next leadi...
December 9, 2020
The Aboitiz Group’s Lima Land, Inc. will expand LIMA Estate in Batangas in response to the increasing demand for ind...
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Press Release
Strict COVID-19 guidelines and open format make Ch...
December 4, 2020
To enjoy shopping and dining with peace of mind this Christmas season, one can go to places that are masterfully design...
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Press Release
Aboitiz businesses optimistic of sustained strateg...
November 4, 2020
Amid the ongoing challenges posed by the Coronavirus Disease 2019 (COVID-19) pandemic, the various business units of th...
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Press Release
Aboitiz unveils expansion plans for West Cebu Indu...
November 3, 2020
New development expected to generate 5,000 new jobs by end of 2022 Cebu Industrial Park Developers, Inc. (CIPDI)—a jo...
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Press Release
Globe, Dito partner with Aboitiz InfraCapital for ...
October 30, 2020
Telecommunications companies Globe Telecom, Inc. and Dito Telecommunity Corporation have partnered with Aboitiz InfraCa...
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Press Release
Aboitiz InfraCapital ready to deploy small cell ne...
October 7, 2020
Aboitiz Group’s infrastructure arm Aboitiz InfraCapital, Inc. is venturing into the small cells business to supplemen...
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Press Release
Lima Water ensures adequate, clean water supply am...
September 18, 2020
Aboitiz InfraCapital’s wholly owned subsidiary Lima Water Corporation (LWC) assured it will continuously provide adeq...
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Press Release
Lima Water laboratory gets DENR accreditation...
July 30, 2020
The laboratory services unit of Lima Water Corporation (LWC) was recently accredited as an environmental testing labora...
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Press Release
Apo Agua ramps up construction for bulk water proj...
July 21, 2020
In line with its commitment to fast track the delivery of safe and sustainable water to Davaoeños, Apo Agua Infrastruc...
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Press Release
Aboitiz underscores long-term sustainability goals...
July 20, 2020
The Aboitiz Group reaffirms its commitment to operate its businesses with a sustainability mindset that upholds best pr...
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Press Release
Lima Water extends support in Batangas to help fig...
June 8, 2020
Lima Water Corporation, the exclusive water and wastewater services provider of Lima Technology Center in Batangas, has...
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Our Businesses
Apo Agua...
May 14, 2020
Apo Agua Infrastructura, Inc. is building one of the Philippines’ largest private bulk water supply facilities throug...
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Our Businesses
LIMA Water...
May 14, 2020
Lima Water Corporation provides end-to-end water and wastewater services for multinational companies based in Lima Tech...
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Press Release
Aboitiz supports BBB anew; heeds call for private ...
May 13, 2020
Aboitiz Group infrastructure unit Aboitiz InfraCapital Inc. welcomes the government’s renewed commitment to pursue ke...
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Sustainability & CSR
Our CSR efforts...
True to our brand promise to Advance Business and Communities, Aboitiz InfraCapital and its business units are committe...
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Sustainability & CSR
Our Sustainability Framework...
Framework To drive sustainability throughout its business, Aboitiz focuses on three key areas based on the triple botto...
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Sustainability & CSR
Sustainability at Aboitiz...
Over the years, sustainability has been our ubiquitous term in covering our environmental management, labor practices, ...
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Press Release
Aboitiz taps Ireland-based daa International for r...
March 27, 2019
Aboitiz infrastructure business unit Aboitiz InfraCapital, Inc. has teamed up with Irish airport operations company daa...
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Press Release
CAAP grants Aboitiz ‘original proponent status...
March 4, 2019
Aboitiz InfraCapital, Inc. (AIC), the infrastructure business unit of the Aboitiz Group, was granted Original Proponent...
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Press Release
Aboitiz InfraCapital, DICT sign MOU for telecommun...
February 8, 2019
Aboitiz InfraCapital, the infrastructure business unit of the Aboitiz Group, is seeking to build, operate, and maintain...
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Press Release
Aboitiz debuts water business at the 2019 IWA conf...
January 22, 2019
Aboitiz InfraCapital, Inc., the fifth leg and newest business venture of the Aboitiz Group, is optimistic on the opport...
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Press Release
Aboitiz bullish on regional airport projects...
January 8, 2019
Aboitiz InfraCapital, Inc. (AIC), the Aboitiz infrastructure unit, is optimistic that its regional airport projects wil...
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Press Release
Apo Agua holds bulk water supply project construct...
November 26, 2018
Apo Agua Infrastructura, Inc. (Apo Agua), a joint venture company between Aboitiz Equity Ventures, Inc. (AEV) and J.V. ...
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Press Release
Aboitiz secures ‘original proponent status’ fo...
September 28, 2018
Aboitiz InfraCapital, Inc. (AIC), the infrastructure business unit of the Aboitiz Group, has been granted “Original P...
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Press Release
Aboitiz InfraCapital submits unsolicited proposal ...
March 7, 2018
Aboitiz InfraCapital, the infrastructure business unit of the Aboitiz Group, submitted today an unsolicited proposal to...
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Press Release
‘Superconsortium’ eyes NAIA transformation int...
February 13, 2018
Share on Facebook Share on Twitter Share on Google+ Share on Linkedin Share on Pinterest Following the submission of it...
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Press Release
Aboitiz InfraCapital consolidates water investment...
August 3, 2017
The Aboitiz Group has consolidated all its water investments under its infrastructure unit Aboitiz InfraCapital, Inc., ...
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